Shipping policy

Please note that orders must be placed by 5 pm, otherwise they will be processed the next day.
Please note that orders are delivered only on working days i.e no deliveries are made on Fridays/Bank Holidays/Public Holidays.

Who Deliver ?

In order for the couriers to successfully and promptly deliver an order, customers must be available to receive and sign for that
order. Couriers will not leave a package unattended at a door, the driver must obtain a signature and printed name to complete
the delivery. As a customer has selected to obtain there products from an online company, JARIR STORE expects the customer to be available at the delivery address to receive. Customers who are at work daily, or constantly on the road should select to deliver their goods to a place of work or maybe a neighbor of friend that is available to receive. The Couriers will not
guarantee a window of delivery; they can delivery anytime during a business day. Delivery will usually take place the day after you
receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email.
Customers requesting a delivery to a company should note the delivery will probably not be made directly to them, but will be
signed for at goods in, post room or reception area.
Should a customer not be at home after the first attempt to deliver, couriers will leave a calling card with contact information.
Using the information on the calling card, the customer should get in contact with the courier to make arrangements to attempt a second delivery. If no contact is made within 24 Hours holding period the package will be returned to JRIR STORE for collection from our warehouse. Should a customer request a second dispatch they will be charged another delivery.
The couriers are supplied with a customer contact number; however, it is not their policy to call a customer before they attempt
delivery. The number is supplied for the courier ’s convenience, and for them to use should they have a problem.

Where We Deliver And How Much It Costs ?
JARIR STORE only deliver to Jordan. We will not deliver to any other countries at this point in time, mainly because the cost of delivery is too expensive and negates the advantage of ordering from us.

Damaged In Transit
If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will send out a replacement for the item.

Delivery Tracking

You can track the progress of delivery. Once you have received the dispatch confirmation email from our warehouse your
order is in the hands of courier. To track the deliveries progress
1. Login to the JARIR STORE members section and click on Current Orders
2. You will see listed all orders we are currently processing and the different phase of processing each order is at.
3. An order that is out on delivery will say so under the status column.
4. Beside the status you will see the tracking number for your order

• Returns accepted within 14/30 days of delivery.

• Unused, in original packaging, with accessories.

• Steps:

1. Email support@jaritstore.com with order ID within 1-2 days

2. Receive RMA number

3. Ship to: Return address (list full address)

4. Inspection within 2 days of receipt

5. No cost for return Products

6. Refund to original payment within 2–4 business days after approval

7. Non-returnable items: hygiene items if opened, gift cards, etc.

** If you are not able to acquire the information you are seeking through the above methods send an email with your order
number and the nature of your query to sales@jarirstore.com .